Enjoy Your Mints
I had been in the industry for over 15 years and I have seen a lot. However, my favorite incident occurred when I was the manager at a steakhouse. My host at the time was a smart-alec 20-year-old who had a good sense of humor.
As a customer was leaving, he scooped at least 50 mints in his arms, so the host said, “Enjoy the mints”! This infuriated the guy, and he started yelling and cursing.
I heard this from the front of the restaurant. As I was walking up to see what was going on, I saw a guy dressed in business casual attire holding a bucketload of mints two feet away, yelling at this kid.
My host just had a huge smile and was saying, “No, I’m not apologizing”. I calmly asked if I could help the gentleman out while being completely lost as to what was going on.
He yelled that he wanted me to make the host apologize. I asked him to please calm down and let me talk to the host to see what happened. The host told me, “I told him ‘Enjoy the mints’”!
I then turned to this guy, and his face was priceless. It was now completely red, and he was so mad he was shaking. The mints were practically falling out of his arms. I just couldn’t take it.
I was trying so hard not to laugh in his face, and all I could manage to say was, “Sir, please enjoy your mints”. Needless to say, he left in a hissy fit, called corporate, and then I had to explain it to my boss. We got written up, and we had to give this guy and his wife a free meal. SlamminSumBs