No Backsies!
I work at a country club, and we have a 20% auto-grat for groups of 8+ (which saves my butt frequently with mahjong biddies and the like).
The club ran a special for Father’s Day: ribs, corn, potato salad, and banana pudding for $17.95. (It’s nuts, I know)
We were swamped from the moment we opened for lunch, and my section had room for a 10 top, and three 4 tops.
The table in question couldn’t figure out how many people they were gonna have, and had me make an 8 top specifically for them (after pouring the first 4 top drinks, supes inconvenient)
Then they complained about every aspect of their meal, and got upset I didn’t bring it quickly enough even though we had a restaurant completely full of people. When it came time for checks, I added the %20, split it, and got everyone paid up.
By the time I got back to the table after taking care of my other 10 top, I found that one of the patrons had left me a WONDERFUL note on top of their check “You did not earn the %20 gratuity that you added to our checks.”
After discussing this with my hostess, I also found out, the customer can call the office here, and have the gratuity REMOVED if they feel I didn’t earn it! Permalink