This is a Restaurant, Not a Laundromat
One Sunday after church (fast food restaurant) a van full of “church mothers” come through Drive Thru. and place their order. Everything goes out correctly, we double check their order with them before handing it out.
Five minutes later the van pulls up and the driver gets out and comes into the lobby, her white “church dress” has a large red stain from her strawberry soda down the front.
As she is walking in the door she starts screaming at me, calling me everything a good church lady should not be saying.
It seems that a few blocks away she had to slam on her brakes and the soda that she was drinking while driving splashed all over her. She demands that the store replace her dress-I declined. She then demanded that we pay for her dry cleaning-I declined.
Finally after five minutes of cursing and demands she asks me what I would do if I was in her place with stained clothing. My reply, “I would have no problem because I drink Sprite.”
I was a corporate training manager with three franchise owner trainees with me at the time. It was a perfect lesson for them to learn ( as new store owners) that the customer is not always right. bywaterdog