The Cards Were Stacked Against Him
I worked for a retailer in the UK that sold second-hand games, movies, and tech. We often had customers coming in trying to sell us hot or broken items, and we would refuse to serve them. We had one guy who regularly came in with obviously lifted Blu-ray discs. I took pleasure in constantly refusing to serve him unless he provided proof of purchase.
After a few weeks of trying and failing, he absolutely lost his cool. He decided to take it out on my staff and me. When screaming and threatening us from across the counter didn’t garner any sympathy, he decided that playing the race card was his best bet. He appealed to another customer who was being served one station over. The furious tirade that flowed from this other gentleman’s mouth was incredible.
After berating the thief for his awful behavior and blatantly lifting goods, he went on to explain why using the color of his skin as an excuse was disgraceful and insulting. After a few minutes, the dodgy customer was shaking and sheepishly left the store to boos and catcalls. The other guy got a full staff discount and a round of applause from the entire store.