She Had A Latte Nerve
I was working at Starbucks when this yuppie woman walked in. The second I saw her, I knew she was going to try to mess up the day of the next service worker she interacted with. I took her order, and she was snappy and glared at me. I passed her over to the girl making drinks, who was 16. It was her first day and her first job ever. She made the woman’s latte a little too heavy, and the woman proceeded to LAY into her.
I slid over and said, “Here, why don’t I help out here? It’s her first day”. The woman continued to yell about how she didn’t care if it was her first day. She kept at it until I looked out the corner of my eye and the girl’s bottom lip started quivering. She was about to burst into tears. So, I gave the woman her drink, and she said, “This better be right this time because I’m not having you make it again”.
Smiling, I said, “That’s fine because I’m not going to make it again”. She replied, “What did you just say to me”?! I told her, “You heard what I said. You’re just about to make a girl cry on her first day of work over a latte. That makes you a pretty terrible human being and someone I don’t ever want in this store again. Take your drink, and don’t ever come back. You’re banned from this store. Come back, and I’ll have you arrested”.
Her eyes widened. She demanded to see the manager. I looked her straight in the eye and said, “I am the manager. Now get out”. She stormed off in a huff, with the whole store looking at her like she was trash. The girl sniffled a bit and started to brighten up. She said, “I didn’t know you were the manager”. I told her, “I’m not. I’ve only been here a week”.