The Rough Stuff
Witnesses on that plane in Chicago O’Hare International Airport claimed that airline staff was less than friendly. Then, when security officers arrived to escort Dao from the aircraft, they became aggressive. Cell phone video recorded by passengers shows staff knocking his face against an armrest as he’s yanked out of his seat, only to be pulled by his arms off the plane. Later, Dao agreed on a settlement with the airline for his mistreatment.