A Flight Attendant Told This Mom To Get Off The Plane – Then Her Life Took A Turn For The Worse

Further Statements

The Southwest Airlines statement continued, saying that staff have the freedom to, “follow their hearts to make decisions that positively impact our customers. We’re certainly proud of, but not surprised by, any of the hard work that went into doing the right thing for Ms. Uhle and her family.” The staff’s hospitality, then, is something their employers expect.