Very Well Coordinated
Not a cast member, but I was aboard the Gully Whumper that went around Tom Sawyer’s island at Disneyland. It was the last ride of the day and they got it up to or possibly past its capacity.
Around the first corner some water came up over the side of the boat. The cast member that was operating the boat commented on it and said we should try and even it out on the other side.
You see where this is going. On the third try everyone shifted and the boat capsized. There was an enclosed inner section where my brother, sister, and I were sitting and being trapped for a few seconds in the water was the scariest part. It didn’t take long to realize the water was a little over 5 ft deep. We just focused on getting everyone out.
Cast members were coming from every direction from places that seemed improbable. They were throwing inflatable life vests into the water and getting people on dry land ASAP. It was amazing how quickly they responded and how well coordinated they were. They put us on a bus behind the scenes and took us to a medical facility.
They asked us if we were okay, if we had any conditions that should be monitored, what we lost or was ruined. We all were honest and told them we were fine and had some ruined clothing and lost glasses.
I will never forget watching people who were fine as we all checked on each other and watching the thought dawn on them of what they might be able to milk Disney for.
I will also never forget the look of the cast member who was piloting the boat with his head in his hands crying his eyes out. It was obvious this guy liked his job.
We were compensated for our lost/damaged items and they comped us dinner at the Blue Bayou restaurant. We also got fistfuls of front of the line passes to last us our trip. I was just impressed with how well they handled it.
Story credit: Reddit / jetpackswasyesV2