The Other Side Of The Coin
“I will sheepishly admit that over the past two years, I was rude to a few service employees/call center agents over things that were either out of their control or because of minor mistakes that we ALL make at some point. I was never like that before,” one email read.
“Not an excuse, but the pandemic stress/isolation just got overwhelming, and it manifested in me acting like a jerk a few times, unfortunately.”