The Herky Jerky Complaint
This work order is proof that most customers have no idea how to describe what’s wrong with their cars so they come up with their own vocabulary. This customer complained that their vehicle was making a “Herky Jerky” movement and one of the technicians obviously had some fun with the made-up term as it appears all over the work order. He even came up with a few terms of his own like ranky-tanky module, honky-wonky, and nimbly-bimbly.