In Times of Need
I’m going to say the front office at my therapist’s clinic. I didn’t get to go see her for almost a year because I was extraordinarily sick, moved house, and injured myself while moving to the point that I had to undergo surgery.
I called to make an appointment and they said that since it had been over a year they had dropped me as a patient. Ok. So do I fill out new patient paperwork again? Well, she’s not accepting new patients right now. Ok, so can I see a different therapist because I’m seriously having some problems? (They’ve got like 20 of them in the same clinic.) Well, since you’re established with her and you have a rapport built up with her we don’t want to switch you to a new therapist. You could try calling back next month, but just so you know she’s booking four to six months out.
At this point I’m pretty angry so I say, “I’m calling you guys because I’m having major issues. What if I was having thoughts of self-harm? Are you going to tell a person with who’s a danger to themselves that they can’t see a different therapist since theirs is booked until May?”
And that’s when she hung up on me. I called back and said, “Hey I think we got disconnected,” and she hung up on me again.
So yeah, a mental health clinic that hangs up on people that have a history of self-harm and are asking for help gets my vote for worst customer service ever.
Story credit: Reddit / AbortRetryImplode