Utter Silence
One day at my call center, this lady lays into me for the amount of her bill, calling me every bad word in the English language. She claims we over-billed her by about $20, and she is demanding that I go through her home entertainment system order point by point.
Come to find out we under-billed her by a $1,000 dollars due to a misplaced zero. The silence on the other end of the line was so beautiful.
Story credit: Reddit
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