Maintaining Composure
Things may have turned out differently if Oliver had made a far bigger scene and began getting upset with his neighbor from the beginning. Oliver did have some early assistance by getting the media involved, but it was still up to him to personally urge his new neighbor to back down.
This required him to maintain a pleasant demeanor at all times and to control his temper even when things were not going his way. Because of the manner in which Oliver addressed this challenge and saw it through with dignity, perhaps there is something that everyone of us might take away from Oliver’s example.