Insurance is Irrelevant
I once worked in a cellphone department at a retail store and we were supposed to sell a certain amount of phone insurance plans everyday to meet our quota. There was this one lady who just bought 4 of the latest iPhones for herself and her family.
I offered her insurance plans and she basically said there’s no point because she would just buy new phones if anything happened. This was in 2018, so 4 new top of the line iphones where about a grand each.
I tried to push the insurance plans a bit because 4000 dollars in sales with no insurance or add ons hurt my numbers, and 4000 dollars is a huge investment. So my pitch went along the lines of “what would you do if the phone broke or you cracked the screen?”.
She got so irritated that she bought 4 more phones as replacements just to prove she didn’t need insurance. Then she proceeded to berate my selling skills and laughed in my face about being a broke college student, working to pay tuition. (Came up in conversation with a coworker and she overheard).
I wouldn’t have been upset about any of this up until this point. However, after I finished setting up her new phone, she went over to a noncarpeted section of the store and dropped her brand new phone, shattered the glass screen. Then she came up to me and told me to set up her new one.
I felt really disrespected but I had no choice. I couldn’t refuse the request of a customer who just spent 8000 dollars at our store. Retail is truly hell. Story Credit : Reddit / Curlybengali