Getting Her Money Back
It wasn’t long until she saw the refund pop into her account – but that was it.
Southwest held firm on its “we were just following the rules” stance, so there would be no apology. It wasn’t like Jodi was an anti-masker – she completely understood the precaution. But why couldn’t cooler heads prevail and understand that situations with kids can’t be fixed in an instant? And what about others?