The Thief and His Victim
I worked for a major credit card company. People would have to wait 15-30 minutes to get through to a rep, and there are about 4,000 of us on shift at the time at various locations. A customer called to report they had been mugged, and their card was gone. I shut their card off and proceeded to take a report, which was a 5-10 minute process.
The next call I got was from a dude who gave me the exact same account number and wanted to know why the merchant wouldn’t accept it. The thief did not wait for me to get our security dept on the line. Story credit: Reddit / invertedspear