A Bad Apple in the Bunch
Coming in after registering online with a pet-friendly hotel we’d stayed in before. They left us alone our entire stay and the moment we left I had a nasty email explaining how they were going to do an extra charge of $40 for our dog. They had no additional pet fee, so I asked what the issue was.
The next email was from the owner of the hotel going on a hateful rant about how we stayed there often enough that we knew they had a pet fee and that we were going to pay it because it had been charged to our card.
I forwarded all the emails to regional after contacting the company via Twitter for the address. We weren’t getting responses calling the hotel directly.
A few days later the entire hotel stay was refunded to my card along with the fee. I’m super confused. I have a new email from the president of this huge global hotel chain. He’s apologizing for the local hotel treating us so poorly and made the owner call and apologize. He then credited over a hundred dollars to our reward card for their company so we can go out again at their expense.
Never been back to that hotel but have happily stayed in other hotels by the chain.
Story credit: Reddit / SweetLittleButtercup