Banned for Life
Restaurant employees don’t have it easy. Long hours. Lousy pay. Mean customers. This was something Reddit user Sarchasm-Spelunker was used to. But there was one difficult customer that they refused to give a refund to no matter how bad she tried to get it.
“When I was working customer service for a restaurant delivery service (not unlike Door Dash) I had a customer send in a complaint about hair in their food. The hair was sitting on top of the food. I check their account, and they had ONE order on their account, which is a red flag.
I check their phone number and find multiple accounts, each other 1-2 orders, ALL of them complaining about hair in the food. I deny a refund because the customer has actually used the same identical photo for the last order since they ordered the same thing. The customer tries to argue with me, threaten to never use the service again, typical stuff that they always say.
Eventually the customer gives up and ends the call, then immediately tries again. I get the support request. See who it is, then deny the refund again. She ends the call, then tries again. The person behind me gets the call. I tap the person on the shoulder and show them what I pulled up on my screen and that person denies the refund.
The next day she calls back and tries again and is outside of the refund window, so the customer demands to speak to a supervisor.
The supervisor bans her from the service for multiple fraudulent refund requests.”