Get to the Back of the Line
When I was 19 I worked as a manager at a Dollar Tree. The first of every month was always the most hectic because of food stamps which, unfortunately for us, not a great day because there were only three employees inside the store including myself. Lines are building up when a woman and her 20-something daughter come to the line with over 60 items.
When the total comes up and she uses WIC, she cannot remember her PIN. Happens, I get it. I told her we’ll have to move it over to an empty cash register to clear my conveyor so that we don’t hold anyone up—four or more people in each of our two lines now. She complied—Woo!—and I continued ringing up customers.
She takes five steps from me and calls friends/family to find out what the password is and after slightly less than five minutes says she knows it now. I say ‘Awesome!’ At this point, she starts moving my customer’s items back while she cuts off every customer to place all of her items back on the belt. Every customer is like “What the heck?!”
I stop her and tell her that she needs to get to the back of the line and she pulls out the “Let me speak to your manager” at a screech that could be heard from the city over. I calmly say “No problem,” bend down, turn around, pop my head back up, and say “How can I help you?” Every customer starts laughing, including her daughter, and she starts cursing at me like the Wicked Witch of the West.
This was the point when I told her to leave the store to which she just went to the other line and I told the employee not to ring her up. She blew up in anger and left the store with her daughter apologizing to everyone.
Story credit: Reddit / GudGeographyProf