Customer Rating System
It has been several years, but when I worked at a certain satellite TV company, they had a value system for customers.
You are valued at 1-5 stars, based on how much you spend, and how much they value you as a customer. If you are a higher star value, they will do basically anything to keep you. You will get a ton of services and equipment for free, and they will bend over backwards to keep you from cancelling.
If you are a 1 or 2 star, they don’t care about you. Especially 1 stars, because it usually means that you are late on payments all the time, or that you don’t spend very much. If you call in asking for deals or credits, they won’t give them to you. If you threaten to cancel, no one cares.
Also, there are special phone lines for people they consider “VIPS.” They never have to wait on hold, and only special employees are allowed to take the phone calls.
Credit / Reddit: @mermaidsthrowaway