Retailers Share Their Horrible Customer Service Experiences

He’s in the Wrong Business

Pexels / Vecislavas Popa

Last weekend I went to the beach with my friend. We had booked a hotel room with TWO queen beds. For whatever reason, there was an administrative error and the hotel had forgotten to reserve our room.

We get there are and there are no rooms with 2 beds left. The front desk agent was very apologetic and offered us an extra room at no charge (because duh, they messed up) until the owner of the place moseyed on in and instead said “NO, if you want 2 rooms, you’re going to pay for 2 rooms” and asked us why we couldn’t just sleep together in a king bed, which is not really his business and if we WANTED TO SHARE A BED we would’ve booked a room with one bed instead of specifically booking a room with two.

If we had known they were out of rooms, we would’ve gone somewhere else. At that point he insisted on us staying in one room with a cot, which I said was no good because one of us is sleeping on a cot, and it’s not something we agreed to pay for.

Eventually, after 2 hours of arguing, he left and his son (who is the part owner and the one who suggested giving us 2 rooms for the cost of one in the first place) let us have 2 rooms.

His dad is clearly in the wrong business.

kidkvlt

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