Retailers Share Their Horrible Customer Service Experiences

100% Off

Pexels / Karolina Grabowska

I manage a women’s clothing store. We had a big sale one day, offering 50% off everything, which was very unusual. Throughout the store, we placed black signs that said: “50% off your entire purchase.” To signify the clearance section, we used red signs that said 50% off.

I had a woman come up the register with arm-loads of clothes. I proceeded to ring her up and give her total, which was ridiculously low for the amount of clothing she was getting (think $50 top reduced to $14.99, plus another 50%).

So I finished ringing everything up and gave the woman her total, and she’s looking at me dumbfounded. “No, you made a mistake. The clearance items are free.” At first I thought she was joking with me, but no… she wanted two discounts of 50% each on all the marked-down stuff.

Her logic? The signs are different colors… I should get both colors.

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