Retailers Share Their Horrible Customer Service Experiences

It Should Have Been So Simple

Unsplash / Arnel Hasanovic

I bought my fiancée some Michael Kors boots she wanted from Macy’s last Christmas. They ended up being about a half size too small. I kept the receipt, so we went back to the mall to just try and swap them for a larger size.

I explained the situation to one of the people at the customer service desk, and she immediately got hostile with me saying “So you just want a free pair of boots..?” and “It’s just a half size too small.. If she can’t fit in boots that are a half size too small, are you sure you even know what size she needs?”

What I thought would take 10 minutes ended up taking almost an hour. It was beyond ridiculous.

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