Quit Sending Bills, Or Else
AT&T wireless back in the mid-2000’s. I moved states and changed my phone number with AT&T to a local number. However, they kept trying to send me bills from the previous number saying that I broke contract and needed to pay an early termination fee since I ‘discontinued service’ with one number to set-up new service with another number.
I refused to pay it, spent about 20 hours on the phone with customer service, went to my local store 6-8 times to discuss this with various representatives, and even had a collection agency call me. After about 4 months of this and having my service cut off and cut back on multiple times, they finally decided to stop pursuing me after I wrote numerous letters explaining what happened to a number of people.
Every time I would start telling them my story after they pulled up my account information they would go: “Oh yeah, looks like you have some history with us.”
After it finally got settled, I was at the end of my contract with AT&T and they tried getting me to sign another contract with a discounted new phone. I told them that the only way I would sign back up with AT&T would be to have a written offer of 6 months of free service plus a free phone for putting up with the BS of the previous 4 months.
The manager told me they can’t offer free service and I told them as politely as I could to have a nice day and that AT&T should remove my name from any future correspondence or I would consider the communication harassment.
I haven’t heard from them in almost 10 years now.