Retailers Share Their Horrible Customer Service Experiences

Computer Complications

Unsplash / Vincent Botta

Totally a first world problem but the surrealism of the situation threw me off.

I had an ol’ clunker of a Dell computer that I was trying to inject a few more years of life into. It was still good and I couldn’t afford a brand new box at the time.

Wanting to install an extra hard disk, I cracked the case open only to find out the thing’s skeleton wasn’t the traditional “screw it into place” sort.

Instead you have to put a pair of clips on your device and then slide/snap it into place.

There was a pair of spare clips on the machine’s front end!… for an extra floppy drive.

So, I called Dell in the hope to maybe order and get a pair of hard disk clips shipped. I figured it’d be just a handful of bucks.

Totally worth it.

  • First person had no clue what I was talking about and transferred me to level 2.
  • Level 2 had no clue what I was talking about and transferred me to his supervisor.
  • Supervisor admitted that his office wasn’t made to handle these sorts of calls and thus gave me the phone number for another call center more specialized in spare parts.
  • Called the new number. Explain my situation only to get told by the girl that I had ended up in the billing department. She transferred me to their technical support.
  • Tech support guy had no clue what I was talking about and transferred me to another guy. (At this point I realized I had been given the number for a call center in India, and I could barely understand what they were saying.)
  • Other guy had no clue what I was talking about and transferred to yet another guy.
  • Yet another guy had me describe in excruciating detail the part I wanted, the computer’s model number, the computer’s serial number. Then proceeded to tell me he didn’t believe the computer could support a second hard disk. (BS, dude. The computer had two full-sized IDE plugs, the original HD and the optical drive used one of them.) I hand-waved his concern and stated it wasn’t his problem to deal with: I’d assume the consequences.
  • This guy put me on hold for 10 minutes only to hand me off to a lady who pretty much made me go through the entire story all over again.
  • And so, after an hour of this insane foray since my first call, the lady proceeded to tell me that the pair of floppy disk clips I was holding in my hand at this very moment did not exist. I froze, thanked her for the help, hung up, turned away, and went to get myself hammered.

Shurikane

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