Was He Even Listening?
I bought a tablet not long after they came out. The cables looked like micro USB cables, but contained 2 extra wires that made it so that regular micro usb cables couldn’t charge the tablet.
The company sold these cables for $20 each, but they were so poorly made that they quickly fell apart. I went through 20 in the first year alone; granted, most of them were given to me free while my warranty was valid.
After my warranty ran out, I went to buy another cord, as mine had once again torn up. None of the nearby stores had any.
The website didn’t have any. I contacted customer service to see about purchasing one from them.
They get my account info, then tell me they can’t send me one because my warranty ran out. I explain that I’m not trying to get a free one, I want to purchase one.
The agent kept repeating that he couldn’t send me a free one. No matter how many times I said I didn’t want a free one, I wanted to buy one, he would repeat himself.
I asked if they had any for sale, thinking they might be out and he just wasn’t explaining properly. Yes, they had them for sale, but he couldn’t send me a free one.
In 30 minutes of arguing back and forth like this, I never did get it through his head that I wanted to buy one.