Retailers Share Their Horrible Customer Service Experiences

It Actually Does Matter

Unsplash / Matt Antonioli

While working at advance auto, I had a customer come in demanding a set of brake pads. I asked what he drove, he replied, “Doesn’t matter, brake pads are brake pads”.

I said they are vehicle specific. I was than asked if I was stupid and told to stop trying to rip him off. Being the helpful human I am, I obliged his request.

Walked down the isle containing hundreds of different brake pads, particular to your vehicle. Selected a random box, sold random pads to customer.

Two hours later, he attempts to return them stating they don’t fit. I refuse the return stating ” I cannot return used items”. They we’re covered in oil and what have you.

DEEPfrom1

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