Retailers Share Their Horrible Customer Service Experiences

At Least Someone Enjoyed Their Meal

Pexels / Andrea Piacquadio

I had a weird experience a few years ago. My wife and I, and a couple of her brothers went out for coffee one evening.

I had just gotten off work and hadn’t eaten, so I took a look at the menu and order beef frajolaki (seasoned steak with onions and tomatoes on a torpedo bun), and my wife ordered a turtle cheesecake with her coffee.

About 5-10 minutes after the waitress had taken our orders, another group of people sat down in the booth behind us. The same waitress came up, chatted with them and grabbed their orders.

After about 20 minutes, out comes the cheesecake that my wife ordered. No, wait, it’s a cappuccino cheesecake. My wife called the waitress back and told her about it, and the waitress apologized and offered to bring her the proper one out, but my wife liked it well enough so she said she’d just have the one that was brought to her.

Another 15-20 minutes go by, and I’m still waiting for my meal, getting a little ticked off by this point, when I spot the waitress coming our way, plates in hand.

Wait, plates? I was the only one who ordered! She walks by us and to the booth behind us and distributes the food. Now I’m getting really ticked.

I hear the table behind me discussing their meals, and one of them asks another what he’s eating, to which he replies “I don’t know, but it’s really good!” Well, I thought, how do you not know what you ordered?

Another 10 minutes go by, and I’m about ready to leave, when out comes the waitress, plate in hand. She sets it in front of me and asks if there’s anything else I need.

I look at the plate and back to her and say “Uh, this isn’t what I ordered. I ordered a beef frajolaki. This is a beef dip.” She looks at the plate, then quickly looks at the booth behind us.

Yup, mystery guy who couldn’t remember what he had ordered? He was chowing down on my frajolaki. Mistakes happen, and I’m pretty mellow, but when she said “Well, can’t you just eat this instead?” I asked for the cheque and got up and went outside to wait for my wife before I totally lost it.

To top it off, she tried to charge me for the beef dip.

terranq

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