International Confusion
My husband was in one of the Marine units sent to Haiti to help with the earthquake relief. We had just gotten new phones through Sprint, and after hearing from other wives that they were able to get international calling on their husband’s phones, I thought I’d call customer service and see if I do the same for my husband.
I must have gotten the most clueless rep ever. After explaining where my husband was and why, she told me that unfortunately his phone couldn’t do that, but if he could find a Sprint store in Haiti he could buy an international phone.
I stuttered out a “What?” and asked her if she really expected my husband to find a Sprint store in a country that had just been hit by 7.0 earthquake and be able to buy a phone.
She didn’t see a problem with that and I just hung up on her, speechless. Definitely the worst customer service experience I’ve ever had.