Leveling Up
I once worked in the cell phone department at a retail store, and we were supposed to sell a certain amount of phone insurance plans every day to meet our quota. There was this one woman who had just bought four of the latest iPhones for herself and her family. I offered her insurance plans. Her answer sent a chill down my spine.
This woman was so rich, she basically said there’s no point because she would just buy new phones if anything happened. This was in 2018, so four new top-of-the-line iPhones were about a grand each. I tried to push the insurance plans a bit because $4,000 in sales with no insurance or add-ons would hurt my numbers and $4,000 is a huge investment.
So my pitch went along the lines of, “What would you do if the phone broke or you cracked the screen”? That’s when it went from weird to terrifying. She got so irritated that she bought four more phones as replacements just to prove she didn’t need insurance. Then she proceeded to berate my selling skills and laughed in my face about being a broke college student working to pay tuition.
I guess she knew this because she must have been eavesdropping on my conversation with a co-worker. I wouldn’t have been upset about any of it up until this point. However, after I finished setting up one of her new phones, she took it to the next level. She went over to a non-carpeted section of the store and purposely dropped it, shattering the glass screen.
She then came up to me and told me to set up her new one. I felt really disrespected, but I had no choice. I couldn’t refuse the request of a customer who just spent $8,000 at our store.
Story credit: Reddit / Curlybengali