I’ll Show You Trouble
I used to work as a front desk agent at a boutique hotel. A guy who was obviously very full of himself came in with an online reservation that he had booked at a shockingly cheap nightly rate.
He proceeded to give me a hard time about EVERYTHING, from telling me he shouldn’t have to give me his credit card info since he had prepaid his reservation, to telling me “Um yeah, I’m pretty sure I can find the elevators, I’m not stupid.”
He was just being an all-around jerk. About 10 minutes after checking him in, he came down and demanded that we give him a bigger room with a king bed and a view, even though he had booked a standard queen bed online.
I complied, as we had extra king beds available. 10 minutes later, he came down again to complain about the size of the room. He told me, “I’m only going to give you one more chance to make me happy,” and asked for the general manager.
After much arguing between him and my manager, we ended up giving him our nicest suite AND free parking since we had “Given him trouble.” He got all this for a way cheaper rate, like $40 per night! Oh, but he outdid himself.
Get this: He informed us shortly after the ordeal, while on his way out to dinner, that he was not even going to be in the room for the majority of his stay, as he was visiting friends and would be staying at their home. What the heck!
So I made it my personal mission to make his life a living nightmare from that point on. I reset his room keys every time I saw him leave the hotel—which was quite frequently, 3-4 times a day.
It was particularly funny when he came back tired from a night out and had to come all the way down to the front desk to get his keys fixed. Needless to say, he was very frustrated by the end of his stay. I doubt he’ll be staying with us again.