Offering To Help
Jenny, an older woman who looked to be in her late 30s or early 40s, explained what the problem was to Grace—saying the quesadillas weren’t fresh.
Grace looked at the plate of quesadillas sitting on the table, the steam rising from it an obvious indication that it was actually freshly made. However, she didn’t tell the customer that though. Smiling, she simply apologized and told the customer she would be back with fresh plates as she took the old ones away to be replaced.