Greasing The Parts
At the time, I was the front desk receptionist at a car dealership that had an attached service and parts department. I dealt with all kinds of people, but this one customer particularly left me dumbfounded. It was around 7 pm, about an hour after the service and parts department had closed.
The sales department was open until 8 pm, so I was just going about my business as usual. A woman walked up to my desk and slammed a 19-liter jug of motor oil down on the counter. That scared me since I was looking away at the time. She immediately demanded that I sell her the oil.
I was confused and just kind of…looked at her for a moment. There was no checkout counter at my desk as we were in an entirely different part of the building. Also, where did she get that? The parts department was closed and the window into the storeroom was locked with a fold-down metal cage.
I finally got myself together and told her that the parts department was closed and that I would be unable to sell anything. Her reaction was priceless. She immediately got angry, blowing her top while gesturing to the closest window demanding that I give her the oil.
I suggested for her to go to another shop nearby, as they were open until 9 pm. Surely, she could get oil there. She didn’t like that answer and scoffed at me. “I need Kia brand oil, for my Kia brand car.” She said it incredibly matter-of-factly and stared at me like I was the dumbest person on the planet.
That again caught me off guard. I have pretty bad anxiety, so I was still mentally and physically reeling from her slamming the bottle down and I was not getting very collected thoughts.
I tried to explain that any brand of oil would do and that I’d be happy to help her figure out what would work best so she could pick it up there…but she just kept shaking her head at me.
Finally, she shouted out that she would just come back the following day, that I had been absolutely no help, and stormed out. I noticed then that she had a kid with her. What a great example she set for her children.
I did figure out that she had pulled the oil jug down off of a display case in the service department. That was extra amusing to me, imagining someone taking something off of a clearly not-for-sale display shelf because she was mad. Story credit: Reddit / Space_Snakes_