Not A Miracle Worker
Ever try to run tech support for someone with their equally technologically challenged husband or wife behind them telling them what to do?
Me: Okay, click on the email I just sent you. Then click on the link inside it to reset your password.
Customer: Okay…let me see
Wife (in the background): Wait! stop! Go back!
Customer: what?
Wife: A free iPad!
Okay, a scam email. No big deal, just tell the customer and we can move on.
Me: That’s not real. It’s most likely a virus.
Wife: No, let’s take a look
Please don’t.
Me: I really wouldn’t do that
Customer: It’s okay. We’re just going to look and not download anything
Wife: Maybe it’s from the mall!
No it’s not.
Customer: Okay we’re just going to take a quick look
Wife: Wow a free iPad! I can’t believe it! We won!
No you didn’t.
Wife: Click on it!
No really please don’t. Please.
Customer: Okay let’s see how to redeem our iPad from Apple
It’s not from Apple. You’re not getting the iPad. You’re getting a virus.
15 seconds later I hear the “your computer has a virus” message playing from their speaker
Customer: Our computer just got a virus. Can you fix this? Can you remote in and fix this?
No.
Wife: I can’t believe people would do that!
And I can’t believe people still fall for it.
Cue two hours of baby-stepping them through running Malwarebyte because we aren’t allowed to hang up on stupid.