Tragic Tales From Behind The Tech Support Desk

A Balanced Education

Tech Support Tales
Pexels

My company has a summer internship for high schoolers. They each get an old desktop and access to one folder on the company drive. One day, this kid can’t find his folder. It happens sometimes. I tell them to restart (the usual fix) and call me back. They must have hit shutdown though because five minutes later I get a call back that it’s not starting up.

Long story short, after a few minutes of trying to walk them through it over the phone I walk down and find he’s been thinking his monitor is the computer. I push the power button. He still can’t find the folder…He’s looking on the desktop. I open file explorer. I CAN SEE THE FOLDER. Kid says, “I don’t see it”. I click the folder.

Kid: “Ok now I see the folder”. I create a shortcut on his desktop. I ask him what he uses at home….an iPad. What do you use in school? iPads. Just to be clear I’m not blaming the kid. I blame educators and parents for the oversight, because basic tech skills are part of a balanced education.

ORGAMIK

Leave a Comment

Your email address will not be published. Required fields are marked *

Scroll to Top