Over My Head
I had to walk a client through setting up a printer over the phone. This required her to set an IP address to the printer. She was not tech smart at all.
Me: “Ok, do you have a USB cable? Sometimes they come with the printer”
Her: “No, I’m looking in the box now. There’s no USB cable. Only the printer and power cord”
So it needs to me networked, great. I walk her through getting the printer on her network.
Me: “Ok, do you see a place to enter 4 numbers”?
Her: “Yep, its right here”
Me: “Ok the number is 192.168.0.3”
Her: “Ok, I put in 19216803. What’s the 2nd number”?
Me: “No, let’s start over. The first number is 192, second is 168, third is 0, and fourth is 3”
Her: “Ok, so 192.168.03”?
Me: “No, the third number is just 0, the fourth is 3”
Her: “So, 0.0.0.3”?
Me: “no, 192.168.0.3”
Her: “But what about the 0”?
Me: “What about it”?
Her: “Shouldn’t it be a number”?
Me: “0 is a number”
Her: “Look, this it too complex for me, can’t we just use the cable it came with”?
Me in my head: WHY DIDNT YOU TELL ME YOU HAD A CABLE!?!??! YOU SAID YOU JUST HAD THE PRINTER AND POWER CABLE!
Me: “…..Yes”