Not Good With Computers
I work for a small software company doing IT and customer service work supporting the users of our order-writing software. We brought on a new company six months or so ago, and along with it came a sales rep we’ll call Virginia.
Virginia is 75 years old, “not good with computers,” but has the best sense of humor and understanding I’ve ever had from a client. Every time she calls in, she’s always got something to say, which usually ends in a “I hope you’ve got your Valium nearby”! and considers us all wizards.
We recently updated our software and sent an email out notifying users of this. She calls in yesterday, and we chat it up while I explain to her that yes, this was a real email, not spam, and that she should in fact update her program.
She says “Ok, I’m going to try to be a big girl and update this myself, but stay by the phone”! A few minutes go by, and the phone rings. Sure enough, it’s her on the Caller ID, so I pick up without using the standard greeting, and say “Hey, Virginia”!
She responds, “Darn, how did you recognize me with my hat and fake mustache on”!? I lost it for a bit. Having a long week full of incompetent, ignorant, or intentionally destructive users was washed away because this little old lady told the most Dad-like joke over the phone.