Remember To Recycle
My friend who works with me in IT saw a ticket had come in one day. It said: “You deleted all my files! I need them to do my job”! He called the woman to see what was going on because we don’t delete personal files off of people’s computers unless there is a good reason for it and we have the user’s permission.
While he was on the phone, he remotes into her computer and noticed everything but the recycling bin was missing on her desktop. He noticed that there were files in the recycling bin, so he opened it and all her files are there.
Him: Here are all your files, did you move them into here?
Her: Yes I did, I moved them in here to recycle them so they will be clean for me to work on them.
Him: …..Excuse me?
Her: Yes, I moved them to the recycling bin to make them new again so I can reuse the files.
Him: This is the trash bin, you would move files here to delete them off of your computer.
Her: IT IS NOT A TRASH CAN, IT IS A RECYCLING BIN! IT SAYS SO RIGHT UNDER THE ICON!
So for the next half hour, my buddy had to teach her how to use the “recycling bin”.