The Participation Trophy
Another tale from my out of hours IT desk.
Me: Hi, Service Desk
Caller: GOOGLE BING ISNT WORKING IS THE SYSTEM DOWN ??? ITS VERY IMPORTANT I USE THE BING
Note: yes, the caller actually said “the Bing”.
Me: I’m sorry. Can you confirm which system you’re referring to as I’m unfamiliar with that
Caller: Google Bing! Really how can you not know this
Me: Google Bing is not a system we support out of hours, nor in hours. This sounds like a mash up between two different search engines. What exactly is happening?
Caller: I need Google Bing to do my job! This is unacceptable. I can’t find Google Bing anywhere on my PC. How dare you remove this! I need you to fix Google Bing immediately!
Me: May I remote in to take a look
Turns out that caller had a shortcut on her desktop called “Google Bing”. This opened the Bing Search homepage in Google Chrome. She’d accidentally changed the name of the shortcut from “Google Bing” to something else and hence could not find it.
Me: Okay , that has been renamed now so you’re good to go
Caller: Next time don’t mess around with my computer! I know you guys changed this, I’m not stupid! I have a certificate of proficiency in computering.
Me: okay thanks for calling…click.