Trust Your Gut
I work part-time as a pizza delivery driver on the weekends. I’m not struggling to the point that I NEED to do it, but I have a two-year-old daughter who I send to a VERY expensive school ($1000+ a month…), so every little bit helps. Last Sunday, I had a stuffed crust pizza order come in at 8:59 pm, and we close at 9 pm. In case you didn’t know, that takes at least 35 minutes JUST to cook.
Usually this is annoying, but I was in a good mood, so I just sat in my car and listened to some podcasts while I waited. When it was done, I noticed that the customer was paying cash and it was actually on the way home. It was only a $33 dollar order, so I decided I would just pay for out of pocket and then deliver it. That way I wouldn’t have to come back to the store after I delivered it. I found out this was a very bad idea soon enough.
When I get to the house, the customer comes to the door with a credit card in her hand. Suddenly, I realize we are going to have a problem. Since the store closed nearly an hour ago, I know that nobody is going to be there to answer the phones, so I can’t charge her card over the phone. I explain this to her as I try to figure out what to do.
Eventually, I decide to just give her the pizza and ask that she just bring the cash into the store tomorrow. I mean, I KNOW where she lives, so I figure I can trust her. The next day, I stop in the shop to see if she dropped off the money. She didn’t. I figured she just didn’t get a chance yet. I didn’t work until the following Friday, so I decided to just wait until then.
Friday comes, and still nothing. The next day I worked was Sunday, exactly one week after I dropped the pizza off. The owner came up to me with a red envelope. Inside it was a “Thank You” card and some cash….a lot of cash. There was also a rather long note. Its contents broke my heart. The gist of it was that the customer was extremely grateful for me trusting her, but there was so much more.
Apparently that day she had her sister over, who currently has cancer and is going through chemo. She is rarely hungry, but that day, she was actually craving OUR pizza. She says that she will never forget how trusting I was and that I really helped make her sister feel better. The bill was $33. Inside the envelope was $104. Today, I did the right thing.
Story credit: Reddit / (skeach101)