Overly Cautious
I work at a corporate pizza place and to be honest, I rather enjoy it. But, this night was one of the most bizarre nights. We had a guy order $150 worth of food online. Alright, whatever. We make it and I send the driver on his way. The delivery is at a hotel. The driver reads the delivery instructions that the customer wrote. It said, “deliver to room/lobby.”
The driver proceeds to walk into the lobby, and is about to call the customer to see what they wanted and what room, as they never said which room. The hotel staff know us very well by now and said, “Oh you are delivering to this room, they are having a birthday party.” So the driver goes to that room and delivers it to a room full of little girls partying.
I get a call five minutes later from the customer. He explains to me that he is very upset that the driver delivered to the room and did not follow his instructions word for word. Just to be clear, we did deliver to the right room. I explained our side and said the instructions were unclear and we know the staff at the hotel, but that I understand. His reaction rendered me nearly speechless.
He then starts flipping out. He said he “didn’t want some nasty driver entering a room full of underage girls.” I was stunned. The driver in question is one of the best, has two kids of his own, etc. We do background checks before hiring as well. I explained this to him. Then he said, “I don’t care, I want a full refund.” I said no. This guy proceeds to go full blast on me, calling me names, etc.
Eventually, to get off the phone because orders were piling up, I said, “Sir, if you are going to be like this, I will hang up since this is going nowhere.” He called me another name and hung up. Five minutes later, he called back wanting to talk to the manager. I said I am the manager. Then he went balls to the wall again about how he didn’t know what the driver would do to the girls and he doesn’t know our driver.
I said, “Well, I know our driver and he would never. I said I understand your concern as a father, but we would not hire someone who we thought would do that.” Eventually, he hung up after repeating, “I don’t know what he’d do to the girls” because he could see I was not going to give him a refund for such a weak argument. Truly, I think he made something up to see if he could get his money back and he chose the wrong story to go with and the wrong driver to accuse.
Story credit: Reddit / sourdo