Cutting Out The Middleman
There is a fancy hotel that is at the edge of our delivery zone, and tips are always really good at that place. Last night I had a big order and drove it out and stopped by the front desk to double-check the room and building. Note: This hotel is sort of a resort with lots of bungalows instead of just rooms down hallways. It’s a bit tricky to find the exact bungalow.
I am looking at the map when the “golf cart shuttle guy” comes back and tells me to just leave the pizzas and he will drop them off. This has never happened before. There are plenty of roads where I can just drive to the bungalow. The front desk guy says, “Yeah, just leave it. We will take it from here.” I just froze up and said, “Uh ok.”
As I was walking to my car, I made a furious realization. I realized the customer had already paid, but did not pre-tip on the card. Well, these two guys were obviously going to keep my tip. I called the customer and told him that the hotel was not letting me drop the pizza to him and I was sorry, but the hotel would bring it by. Then as I was about to end the call, I blurted out, “If you were going to tip, don’t give it to them. I won’t get it because they told me to go back to the store.”
We ended the call. When I got back to the shop, the manager says the customer called. “Oh god,” I thought. Maybe the customer was mad. “He said to add $10 to the credit card slip,” my manager said. I tell my manager what happened and he agreed it was weird. He decided that in the future the food would always be “handed” to the customer directly. No more hotel middleman.
Story credit: Reddit / Angrybakersf