Game Face On
A customer ordered last night. It was a medium pizza with 10+ toppings, not too unusual since we’re running a half-off special this week so people order weird stuff for cheap. I made the pizza; it was the only order for the last hour, and I made it about 15 minutes before closing time. The customer calls and adds four ranch cups, ok.
Delivery was running a bit late, and the driver says they were asleep and he had to wait about five minutes. $4 tip, cool. Today I get called. The opening driver didn’t show up and my manager needs help. Okay, game face on—let’s serve those customers, baby. This customer then calls from a different number and says they got a pepperoni only. What? I pull up the order, see it’s the 10+ topping, and I call them out.
Me: “That’s impossible you only got a pepperoni, I made that pizza myself. Do you have pictures of the pizza and box?” C: “Well, I ate it all and threw it away right before I called you, but I got a pepperoni. You must have mixed up the boxes.” Me: “Yours was the only order the last hour of the night, so there’s no way that would have happened.”
C: “Well I’m gonna need a refund or I’m not ordering there ever again.” Me: “You will not receive a refund for this order since I know you’re lying, so nice try.” C: “You can’t talk to me like that, I’m a valuable customer.” Me: “No you’re not. Have a nice day though.”
Story credit: Reddit / mitwilsch