Confusion
People inside the store were deafened by the loud alarm. In the midst of everyone’s confusion, the poor shop owner stood beside herself wondering who set off the alarm.
How could the alarm have gone off? In all the years she had been going to this store, they had never had a problem like this. There was no doubt that she had been caught out by the new walk-through security system. In the situation where she was confronted by the officer, how should she respond?