Woman’s Decision to Deny Man First Class Boarding Backfires After Hearing Remark

Revising The Protocols

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The airline revised and changed its rules to make sure passengers like Laura, who needed help, would get the support they needed when flying.

They teamed up with mental health groups to offer advice and resources.

They also set up a system where passengers could quietly let them know if they needed extra help, without feeling embarrassed.

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