Work On Your People Skills
I worked at a very popular sandwich shop that is known for its “fresh” eating. The owner of the store hired me and within a month, I was made the store’s main closer. I ended up getting all the responsibility of a manager without any of the authority or recognition. One day, a guy walked in and asked to speak to a manager.
Being the only one there with anything close to that responsibility, I asked him what I could help him with. He told me that the sandwich that he ordered online was messed up and that he needed a refund. I informed him we couldn’t do refunds, but I could give him credit for next time, or make him a new sandwich right away.
His reaction was absolutely deranged. He proceeded to start screaming, saying that if I didn’t give him his money back, I’d regret it. I warned him that I’d call 9-1-1 if he didn’t calm down, and that just made everything worse. He attempted to climb over the makeline to grab me, but luckily I was able to back away and stay out of his grasp.
He ended up throwing his phone, which hit me in the face and cut my eyebrow open. Luckily, another customer had called the authorities a while before and they walked in just then. I think it goes without saying that he got apprehended and I pressed charges. The worst part? My owner berated me, saying I needed to work on my people skills.