Jekyll and Hyde Personified
I was around 18 years old and working in the lumber department at a home improvement chain. I was on the second story rack, standing on the forklift forks and trying to handle a solid-core front door, which was extremely heavy, out of the shelf to bring down to the floor for a customer.
I had it halfway out of the rack, precariously maneuvering it onto the forks when a little old lady walked up. She asked sweetly, “Excuse me, sir! Can you point me to the plumbing section?” I replied, grunting, because the door was heavy, “One moment, ma’am. Let me get this door down, and I’ll show you.”
Her response took me by complete surprise: “You idiots never have a product labeled right! I’m tired of this store’s garbage! Way too expensive, too!” I froze, staring at her with my mouth agape. The original customer I was helping actually put his hands over his son’s ears. Story credit: Reddit/wjp3